Provide Best
Valued with in-house project management team, installation team, service engineer team, and customer service team, UAT ensures every service delivered is client-oriented, professional and reliable. Delivering services of value, solution designs fulfilling clients’ needs and wishes, proactive and knowhow-enriched communications with clients, UAT Team dedicates every effort to “Provide Best” living out to every single process.
Site Analysis
Fulfilment of customers’ requirements beyond expectations define success of projects. UAT’s professionals carry out site analysis in a meticulous and professional manner, and we value highly the customers’ concerns and function needs. With acoustic, sightline, ambient and artificial lighting issues taken into account, electric power availability, data system capabilities, cable access locations and HVAC components need to be assessed in details for the next step of designing the appropriate solution.
Design and Consult
To construct and design an audio-visual solution which comprises the display system, the audio system, the presentation system, the video collaboration system, the control system, network considerations and integration with IT networks, UAT professionals strive for efficient communication with the customer and inhouse solution expertise to arrive at the best solution of value. The proposed solution will be clearly documented with various schematics drawings and 3D simulation drawings for fabrication, installation and software programming tasks.
System Integration
UAT’s unrivalled project expertise accumulates over 20 years covering numerous large-scale audio-visual projects with world renowned corporates and institutions. System integration covers more than install and setup, which also interconnects the system over a control system or over a computer network, and configures the systems to match security, bandwidth and other requirements of IT network.
UAT places high emphasis on delivering quality workmanship in areas of cable termination, rack construction, cable handling and pulling, and mounting of audio-visual components.
Project Management
UAT’s dedicated project managers take charge of your project from initial planning until project completion. With the proven experience and expertise over 1000 plus completed projects, with each project of different requirements under unique environment , UAT delivers the envisioned results!
Project management starts with site assessment, solution planning, technical drawings and animation, installation and system integration, programming and interface design, testing and commissioning, user training and documentation, and managed services.
Control System Programming
An audio-visual control system programming is vital as the brain of the system. Through the collaborative process with users throughout the project cycle for system planning and assessment of usage needs and expectations, UAT programmers define the interface design, control system flow, and deliver the required functionalities of the system. Through a well-designed control program, entire user experience is enhanced to enjoy optimum return on the technology investment.
Control system programming goes beyond programming, it is about strategic system integration and enhancements.
System Training
To help our users to navigate the new technology and system as installed with confidence and master the operation in no time, UAT system trainers provide hands-on and thorough users training to walk through the system from power-on. System documentations and user manuals are provided for customers’ reference and records.
Managed Services
UAT’s Helpdesk and Field Service Engineers work together to promptly support our clients with in-depth technical knowhow, experienced trouble-shooting and fixing expertise over the phone, online and on-site.
UAT values both preventive and reactive maintenance services. For preventive maintenance service, UAT engineers visit customer’s site regularly for preventive checking of equipment and come up with inspection report for system enhancement advice. For reactive maintenance service, UAT engineers provide trouble-shooting, problem fixing, loan equipment, etc, to ensure customers’ system operate smoothly and reliably.